Your privacy matters

Privacy Policy

Your privacy is of utmost importance to us. This policy outlines how we collect, use, and protect your personal information in compliance with HIPAA regulations and ethical standards.

Our Commitment to Privacy

As a licensed mental health counselor, I am committed to maintaining the highest standards of privacy and confidentiality. This privacy policy explains how personal information is collected, used, and safeguarded in my practice.

Information Collection

Through This Website

When you visit this website, we may collect:

  • Information you voluntarily provide through contact forms (name, email, phone number)
  • Anonymous usage data through privacy-focused analytics (Plausible Analytics)
  • Technical information necessary for website functionality (browser type, device information)

During Therapy Services

In the course of providing mental health services, I collect:

  • Contact and demographic information
  • Health history and treatment information
  • Insurance information (if applicable)
  • Session notes and treatment records

Use of Information

Information collected is used solely for:

  • Providing mental health counseling services
  • Scheduling and appointment management
  • Billing and insurance processing
  • Responding to your inquiries
  • Improving website functionality and user experience
  • Complying with legal and ethical obligations

HIPAA Compliance

As a healthcare provider, I am bound by the Health Insurance Portability and Accountability Act (HIPAA). This means:

  • Your protected health information (PHI) is kept strictly confidential
  • PHI is only disclosed with your written consent or as required by law
  • You have the right to access, amend, and request restrictions on your health information
  • All electronic communications containing PHI are encrypted

Data Security

We implement multiple security measures to protect your information:

  • SSL encryption for all data transmission
  • Secure, HIPAA-compliant storage for all client records
  • Regular security assessments and updates
  • Limited access to personal information on a need-to-know basis
  • Secure disposal of records in accordance with state regulations

Third-Party Services

We use carefully selected third-party services that maintain high privacy standards:

  • Calendly (HIPAA-compliant tier): For appointment scheduling
  • Plausible Analytics: For privacy-focused website analytics (no personal data collected)
  • Cloudflare: For website security and performance

Your Rights

You have the right to:

  • Request access to your personal information
  • Request corrections to your information
  • Request restrictions on how your information is used
  • Receive a copy of this privacy policy
  • File a complaint if you believe your privacy rights have been violated

Confidentiality Exceptions

While I maintain strict confidentiality, there are legal exceptions where disclosure may be required:

  • Suspected child, elder, or dependent adult abuse
  • When there is a threat of harm to self or others
  • Court orders or legal proceedings
  • Medical emergencies where information is necessary for treatment

Contact Information

For questions about this privacy policy or to exercise your privacy rights, please contact:

Lilliam Pastora, LMHC

Email: [email protected]

Phone: (305) 555-1234

Updates to This Policy

This privacy policy may be updated periodically to reflect changes in practices or regulations. The latest version will always be available on this website.

Last updated: July 20, 2025